Refund policy

No Returns or Exchanges

All sales are final. Due to the handmade and perishable nature of our products, we do not accept returns, exchanges, or cancellations once an order has been placed.

Quality Assurance

We take great care in crafting and packaging each garnish to ensure it arrives in perfect condition. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at thetwistedpeelsjc@gmail.com with your order number and a photo of the issue — we’ll make it right.

Shipping Issues

Once orders are shipped, The Twisted Peel is not responsible for delays, lost packages, or delivery errors caused by carriers. Please ensure your shipping address is accurate before checkout.

Handmade Disclaimer

Each garnish is handcrafted in small batches — slight variations in color, size, and appearance are natural and part of what makes every product unique.

Thank you for supporting our small family-run business and helping us reduce waste, one twist at a time.